Click on, search for OneDrive to open the desktop client sync app.Check the amount of storage you’re currently using on OneDrive and compare it to the available hard drive space in your computer.To make more room on your computer’s hard drive, move or delete some of your files on your computer.Otherwise, if you don’t have enough available local storage, OneDrive won’t sync your files. OneDrive no longer offers placeholders to indicate content that is only available with an internet connection, which means that your computer must have (at least) the same amount of available space as the storage you’re using in OneDrive.Note: You can try making the file name shorter and avoid having too many subfolders, inside of subfolders, by bringing folders closer to the root directory. Long file path example: C:\Users\Your_User_Name\Pictures\EveryYear\2016January\Holiday\Christmas\Home\This_is_my_picture_with_a_long_name.jpg According to Microsoft, the path, including the filename, should not exceed 255 characters. Select the files and folders you want to sync to complete the setup.Īnother factor that can cause OneDrive not to sync data is the length of the path.Click the OneDrive (blue) folder from the left pane to open the wizard.
Make sure you select OneDrive folders to syncġ.) In Windows 10, Microsoft has moved to selective sync this means that you have to select manually the files and folders you want to sync before you can download or upload a file.Ģ.) You can select the files and folders you want to sync using the following instructions: If you’re not using the same Microsoft Account associated with your OneDrive account, you may want to create a new account using the correct credentials related to the cloud storage service.Follow the on-screen instructions to switch to your Microsoft Account.If the account is not connected, click the Sign in with a Microsoft account instead option.Select Settings > Accounts > Your email and accounts.Use the Windows key + I keyboard shortcut to open the Settings app.When OneDrive isn’t syncing, you want to make sure your account is connected to Windows 10, and you also want to ensure you’re using the correct Microsoft Account.
(This will open the OneDrive folder indicating that the app is running.)Ĭheck if your OneDrive account is connected to Windows 10
Restart the OneDrive sync client app on your PC
You can check for a Windows update on Settings > Update & security > Windows Update. Make sure you have Windows 10 and OneDrive installed with the latest update. Article #: 4708 Before fixing OneDrive sync issues